How to Save Time and Improve the Patient Experience With a Healthcare Chatbot

healthcare chatbot questions

In this article, we will build out a chatbot that will query your healthcare documents and answer questions. To illustrate this process, I will use an Adverse Drug Reaction report as an example and demonstrate how Chatbot can be used to read and extract insights from this ADR document and answer questions iteratively. In March 2020, the World Health Organization (WHO) announced that it had launched WHO Health Alert to spread official information on the virus. The alert is a WhatsApp chatbot that answers questions and provides information on the latest news, vaccines and health precautions regarding COVID-19. Just four days after its launch, it had attracted some 10 million users and it’s still active.

  • The questions it can answer, and the information to answer them are provided by PatientGain from its extensive database of questions and answers, in addition the medical practice can add or modify questions.
  • Creating a chatbot may sound daunting, but it’s actually not too difficult – all you need is some basic coding knowledge.
  • When it is your time to look for a chatbot solution for healthcare, find a qualified healthcare software development company like Appinventiv and have the best solution served to you.
  • Chatbots are also excellent tools for patients who are uncomfortable with speaking with medical professionals because they can provide them with information without talking to anyone directly.
  • It’s available in both English and Arabic, and it can be accessed through Facebook Messenger or WhatsApp.
  • Let’s take a look at the most common types of clinical trial management software and examine the offers from the best-known clinical trial management system vendors.

Below are the key healthcare chatbot use cases that are already successfully used in modern medicine and diagnostics. Chatbots can collect and process data in order to deliver a personalized experience for customers. Smart assistants may give you advice, recommend related products or services, and remind you of key dates. Healthcare chatbots can locate nearby medical services or where to go for a certain type of care. For example, a person who has a broken bone might not know whether to go to a walk-in clinic or a hospital emergency room. Healthcare chatbots can direct patients to the correct type of care.

Can I change the language of this Healthcare chatbot template?

They can also direct patients to the most convenient facility, depending on access to public transport, traffic and other considerations. They can also be programmed to answer specific questions about a certain condition, such as what to do during a medical crisis or what to expect during a medical procedure. Design the conversational flow of the chatbot to ensure smooth and intuitive interactions with users.

healthcare chatbot questions

This often works better than someone listening to a voice mail, trying to figure out what someone needs and how to contact them. As mentioned above, we can develop questions and answers for every single service you provide. Here, the chatbot can provide patients a direct link to either your online patient registration system or the right forms to download, print out, and fill in. The chatbot can then provide additional instructions on how to submit the patient registration forms.

An artificial intelligence-based first-line defence against COVID-19: digitally screening citizens for risks via a chatbot

Chatbots are conversation platforms driven by artificial intelligence (AI), that respond to queries based on algorithms. They are considered to be ground-breaking technologies in customer relationships. Since healthcare chatbots can be on duty tirelessly both day and night, they are an invaluable addition to the care of the patient.

healthcare chatbot questions

They could also ask for another reminder that is closer to the scheduled date and time. #2 Medical chatbots access and handle huge data loads, making them a target for security threats. According to Business Insider Intelligence, up to 73% of administrative tasks (e.g., pre-visit data collection) could be automated with AI. With the recent tech advancements, AI-based solutions proved to be effective for also for disease management and diagnostics. ScienceSoft’s healthcare IT experts narrowed the list down to 5 prevalent use cases. The process of building a health chatbot begins by making several strategic choices.

What are the different types of healthcare chatbots?

Further data storage makes it simpler to admit patients, track their symptoms, communicate with them directly as patients, and maintain medical records. Sometimes a patient may want to speak with someone to see if they should come in and be seen by a doctor. By taking a message with a chatbot, it can forward it to the staff to be followed up on the next morning.

What questions can I ask to chatbot?

  • Ask Basic Questions. Just like you use Google to get answers to your questions, you can request the same information from ChatGPT.
  • Explain Complex Topics.
  • Write a Resume and Cover Letter.
  • Summarize Articles.
  • Generate a Recipe.
  • Write an Email.
  • Solve Math Equations.

Patients can simply enter their personal data and order refills remotely. Woebot is an AI-powered mental health chatbot that effectively treats the symptoms of anxiety and depression. Additionally, since they can easily access patient information and inquiries, this makes it easier for doctors to pre-authorize billing payments and other requests from patients or healthcare authorities. Prior studies asked whether patients and doctors like using these messaging systems; Ayers looked at whether the system actually work. “Nobody has ever done that before.” The result, based on the quality of the interactions, was definitive.

Three Steps to Set up

Appointments can be scheduled using a well-designed healthcare chatbot based on the doctor’s availability. Chatbots can also be built to interface with CRM systems, which will help medical staff remember which patients have been seen. If a future of AI-driven health advice — complete with access to your medical records — makes you worried, I don’t blame you. After years of work, the Food and Drug Administration still doesn’t have a framework that’s ready to regulate AI and machine learning in medical devices. Someone will have to figure out all the liability questions surrounding chatbot advice, especially when it’s bad. Healthcare AI startups will want the cheapest versions with the most financial bang, which won’t necessarily have the best patient outcomes.

healthcare chatbot questions

#3 Users may be annoyed by the slow response from a medical chatbot. ScienceSoft’s developers use Go to build robust cloud-native, microservices-based applications that leverage advanced techs — IoT, big data, AI, ML, blockchain. With 100+ successful projects for healthcare, ScienceSoft shares AI chatbot functionality that has been in demand recently.


These AI-powered chatbots can understand natural language and provide more accurate answers than traditional chatbots. Healthcare chatbots can be used to help patients schedule appointments, refill prescriptions, and find doctors within the healthcare system. Patients can also use chatbots to get answers to common health questions, such as symptom checkers or general information about diseases and conditions. AI chatbots often complement patient-centered medical software (e.g., telemedicine apps, patient portals) or solutions for physicians and nurses (e.g., EHR, hospital apps). The healthcare industry is beginning to explore the use of chatbots as a way to improve patient care and communication.

Healthcare Chatbots Market Size to Hit USD 0.69 Billion by 2030 at … – GlobeNewswire

Healthcare Chatbots Market Size to Hit USD 0.69 Billion by 2030 at ….

Posted: Fri, 26 May 2023 06:18:32 GMT [source]

How can chatbots be used in healthcare?

Chatbots for healthcare allow patients to communicate with specialists using traditional methods, including phone calls, video calls, messages, and emails. By doing this, engagement is increased, and medical personnel have more time and opportunity to concentrate on patients who need it more.